Frequently Asked Questions

Our opening hours are 8:30am to 4:30pm.

Our hours of transport are 8.00am until 5.00pm, this is judged on a case by case basis and may vary.

NVTS Inc. will provide you with an invoice for your annual Administration fee and all trip fee costs are payable on the day.

Payment for your Administration fee can be paid at the NVTS Inc. office, by post or via our service vehicle driver.

Service users are required to pay an Administration fee of $30 (per person), enabling them as a member to utilise our service. A trip fee will also apply, $7.00 one way or $14.00 both ways within the City of Onkaparinga, $14 one way or $24 both ways to the Flinders Medical Centre, Repatriation General Hospital, Marion Shopping Centre and surrounding area’s and $20.00 one way or $40.00 both ways to the Royal Adelaide Hospital and CBD.

 

The Administration fee is paid annually.

No service user will be refused a service, if eligible, based on inability to pay.

All of our staff and volunteers are not permitted to smoke in NVTS vehicles/premises.

 

We also request that you refrain from smoking in a NVTS vehicle.

Whilst every effort is made to provide service users with their required level of support, cancellation can occur for the following reasons:

  • If you move away from our service area
  • You move into a hostel or nursing home
  • Another agency provides you with the support
  • Your needs increase and we are unable to provide the necessary support
  • You no longer require support
  • Your behaviour is not appropriate towards staff or other service users

If support is cancelled, the reasons for cancellation will be explained and assistance provided to access other services if appropriate.

A service user has the right to refuse or cancel their support at any time.

 

If you do refuse support you can however, reapply at a later date. The standard referral/assessment procedure applies and support will be provided subject to availability.

Please arrange for someone to notify the office when you’re admitted and discharged (in particular if you have a permanent booking schedule). Your services will be temporarily suspended and reinstated on your return.

You need to notify the office if you’re going on leave (in particular if you have a permanent booking schedule) again your support will be temporarily suspended and reinstated on your return.