Office Hours – Monday to Friday 8.30am – 4.30pm
Monday – Friday 8.00am – 4.30pm
All trip fee costs are payable on the day in cash to our volunteer drivers.
Alternatively, NVTS Inc. can provide you with a monthly invoice which can be paid by cheque, credit card or EFT.
Service users are required to pay fees for each trip.
Subsidised Trip Fee costs are:
No service user will be refused a service, if eligible based, on inability to pay.
Those who are unable to pay the requested contribution shall be assessed and may have their fee reduced or waived depending on their circumstances. The assessment tool used to determine eligibility will be the “Application fee reduction form”.
All of our staff and volunteers are not permitted to smoke in NVTS vehicles/premises.
We also request that you refrain from smoking in a NVTS vehicle.
Whilst every effort is made to provide service users with their required level of support, cancellation can occur for the following reasons:
If support is cancelled, the reasons for cancellation will be explained and assistance provided to access other services if appropriate.
A service user has the right to refuse or cancel their support at any time.
If you do refuse support you can however, reapply at a later date. The standard referral/assessment procedure applies and support will be provided subject to availability.
Please arrange for someone to notify the office when you’re admitted and discharged (in particular if you have a permanent booking schedule). Your services will be temporarily suspended and reinstated on your return.
You need to notify the office if you’re going on leave (in particular if you have a permanent booking schedule) again your support will be temporarily suspended and reinstated on your return.
We encourage you to make them as soon as possible, a minimum 48 hours notice is recommended (locally) more for long distances, we take up to 3 months in advance notice.