Frequently Asked Questions

Office Hours – Monday to Friday  8.30am – 4.30pm

Transport Hours

Monday – Friday 8.00am – 4.30pm

NVTS Inc. will provide you with an invoice for your annual Administration fee and all trip fee costs are payable on the day.

Payment for your Administration fee can be paid at the NVTS Inc. office, by post or via our service vehicle driver.

Fees and Charges

Service users are required to pay an Administration fee of $30 (per person) and a trip fee also applies.

Trip Fees are:

$7.00 one way or $14.00 both ways within the City of Onkaparinga

$12.00 one way or $24.00 both ways to the Flinders Medical Centre, Marion Shopping Centre, Glenelg and surrounding areas up to Anzac Highway

$20.00 one way or $40.00 both ways to the Royal Adelaide Hospital and CBD.

The Administration fee is paid annually.

No service user will be refused a service, if eligible based, on inability to pay.

Those who are unable to pay the requested contribution shall be assessed and may have their fee reduced or waived depending on their circumstances.  The assessment tool used to determine eligibility will be the “Application fee reduction form”.

All of our staff and volunteers are not permitted to smoke in NVTS vehicles/premises.

 

We also request that you refrain from smoking in a NVTS vehicle.

Whilst every effort is made to provide service users with their required level of support, cancellation can occur for the following reasons:

  • If you move away from our service area
  • You move into a hostel or nursing home
  • Another agency provides you with the support
  • Your needs increase and we are unable to provide the necessary support
  • You no longer require support
  • Your behaviour is not appropriate towards staff or other service users

If support is cancelled, the reasons for cancellation will be explained and assistance provided to access other services if appropriate.

A service user has the right to refuse or cancel their support at any time.

 

If you do refuse support you can however, reapply at a later date. The standard referral/assessment procedure applies and support will be provided subject to availability.

Please arrange for someone to notify the office when you’re admitted and discharged (in particular if you have a permanent booking schedule). Your services will be temporarily suspended and reinstated on your return.

You need to notify the office if you’re going on leave (in particular if you have a permanent booking schedule) again your support will be temporarily suspended and reinstated on your return.

We encourage you to make them as soon as possible, a minimum 48 hours notice is recommended (locally) more for long distances, we take up to 3 months in advance notice.