Welcome to Noarlunga Volunteer Transport Service
Frequently Asked Questions
What time does the office open?
Our opening hours are 8:30am to 4:30pm.
What are Your transport hours.?
Our hours of transport are 8.00am until 5.00pm, this is judged on a case by case basis and may vary.
How Do I Pay?
NVTS Inc. will provide you with an invoice for your annual Administration
fee and all trip fee costs are payable on the day.
Payment for your Administration fee can be paid at the NVTS Inc. office,
by post or via our service vehicle driver.
How Much Does The Service Cost?
Service users are required to pay an Administration fee of $30 (per
person), enabling them as a member to utilise our service. A trip fee will
also apply, $7.00 one way or $14.00 both ways within the City of Onkaparinga, $14 one way or $24 both ways to the Flinders Medical Centre, Repatriation General Hospital, Marion Shopping Centre
and surrounding area’s and $20.00 one way or $40.00 both ways to the Royal Adelaide Hospital and CBD.
The Administration fee is paid annually.
What Happens If I Cant Pay?
No service user will be refused a service, if eligible, based on inability to
Can I Smoke Whilst In The Vehicle ?
All of our staff and volunteers are not permitted to smoke in NVTS
We also request that you refrain from smoking in a NVTS vehicle.
Can NVTS Inc. cancel my support?
Whilst every effort is made to provide service users with their required
level of support, cancellation can occur for the following reasons:
– If you move away from our service area
– You move into a hostel or nursing home
– Another agency provides you with the support
– Your needs increase and we are unable to provide the necessary
– You no longer require support
– Your behaviour is not appropriate towards staff or other service users
If support is cancelled, the reasons for cancellation will be explained and
assistance provided to access other services if appropriate.
Can I cancel my support?
A service user has the right to refuse or cancel their support at any time.
If you do refuse support you can however, reapply at a later date. The
standard referral/assessment procedure applies and support will be
provided subject to availability.
What Happens If I’m Admitted To Hospital?
Please arrange for someone to notify the office when you’re admitted and
discharged (in particular if you have a permanent booking schedule). Your services will be temporarily suspended and reinstated
on your return.
What Happens If I Go On Holiday?
You need to notify the office if you’re going on leave (in particular if you
have a permanent booking schedule) again your support will be
temporarily suspended and reinstated on your return.